Cancellation and Refund Policy
Effective Date: 20-11-2024
At TripNow, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be fair and transparent, ensuring a smooth experience for both our clients and our service providers.
Cancellation Policy
Cancellation Deadline:
30+ Days Before Departure: 90% refund of the total booking amount.
15–30 Days Before Departure: 75% refund of the total booking amount.
7–14 Days Before Departure: 50% refund of the total booking amount.
Less Than 7 Days Before Departure: No refund will be provided.
Force Majeure:
In cases of extreme weather conditions, natural disasters, or other unforeseen events (force majeure), full refunds will be provided, regardless of the cancellation timeframe.
No-Show Policy:
No refunds will be issued for missed tours or trips due to personal reasons, such as late arrival, illness, or missed flights.
Refund Policy
Refunds for eligible cancellations will be processed within 7–10 business days from the date of cancellation.
Refunds will be issued to the original payment method used at the time of booking.
Additional bank processing charges, if applicable, will be deducted from the refund amount.
Special Cases
Festive Season Bookings:
Payments made for bookings during peak seasons (e.g., December 20 to January 5) are non-refundable due to high demand and advance commitments to our vendors.
Unused Services:
Refunds will not be provided for unused services such as accommodations, transport, or meals.
How to Cancel a Booking
- Email us at tripnow.cc@gmail.com with your booking reference number and a brief reason for cancellation.
- Once we receive your request, we will initiate the cancellation process and confirm via email.
Important Notes
- Cancellations made on non-working days (e.g., Sundays or public holidays) will be considered on the next working day.
- TripNow reserves the right to modify or update this policy as per business requirements. Please refer to the latest policy on our website for current information.
Contact Us
For further questions or assistance, feel free to contact us at:
TripNow
1063 Maruti Nagar Colony, Varanasi, India - 221011
+91 9236975458